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What You Agree To When You Use live22my

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from wallet top-ups via Touch 'n Go eWallet, Boost, and GrabPay through to how withdrawals are processed.

Account rules & wallet useWithdrawal & deposit conditionsAccess subject to local lawTouch 'n Go eWallet · Boost · GrabPay
live22my What You Agree To When You Use live22my
TERMS CONTACT PATHS

Reach Us About These Terms

Questions about what these terms mean for your account? Our support team can clarify specific clauses, help you understand withdrawal conditions, or walk you through how wallet transactions are handled under this policy. Reach us through any of the channels below and quote your account ID for faster handling.

Live Chat Start a chat directly from your account dashboard. Available during operating hours — quote your account ID and the clause you want clarified for a faster response.
Email Support Send your question to our support address listed in your account settings. We aim to respond within one business day for terms-related queries.
Account Help Centre Log into your account and head to Help — the Help Centre covers common terms questions on withdrawal conditions, wallet use, and account standing.
ACCOUNT SECURITY POLICY

How We Handle Your Account Under These Terms

These terms are not just a legal formality — they define the operating rules that protect your account balance, your wallet transactions, and your access to the platform. Each point below reflects how we actually run things, not a generic policy copy-paste.

Account Verification

We verify identity before processing withdrawal requests. This step protects your balance and ensures funds reach the correct Touch 'n Go eWallet, Boost, or GrabPay account.

Data Retention

Account data, transaction records, and wallet history are retained in line with applicable law. You may request a summary of your transaction history through account support.

Cookies and Session Data

We use session cookies to keep you logged in across browser and mobile. No third-party ad cookies are used to track your activity outside of live22my.

Requesting Term Changes

If you disagree with a terms update, contact support before your next session. You may also close your account — we will process any remaining balance per the withdrawal rules in force at that time.

Common Questions About These Terms

These are the questions we hear most from account holders about how the terms work in practice — from wallet transactions to account closure and everything in between.

Yes. Every deposit and withdrawal — whether via Touch 'n Go eWallet, Boost, or GrabPay — is covered by these terms. Wallet transaction rules apply from the moment funds leave or enter your account.

Updated terms take effect once published at live22my. Continuing to use your account after the update means you accept the new version. We recommend checking this page periodically.

Access depends on local law and is available only where local law permits. You are responsible for confirming that your use is lawful in your region before proceeding.

Log into your account and open the Help section, or contact support directly via live chat. Quote your account ID and specify the date range — we will retrieve the relevant wallet and transaction records.

You may request account closure through support at any time. Any verified balance remaining will be processed via your registered withdrawal method — Touch 'n Go eWallet, Boost, or GrabPay — per the withdrawal terms in force.

The campaign rule takes priority for that specific promotion only. All other sections of the general terms remain fully in force and are not overridden by promotion-specific conditions.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.