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What Our Legal Terms Mean for Your Account

These terms set out the rules that govern your account on live22my, how your data is handled, and what you can expect from us when disputes or policy questions arise.

Jurisdiction-dependent accessAccount data handled with carePolicy contact available via live chatTerms apply to Touch 'n Go eWallet, Boost and GrabPay transactionsUpdates communicated through your registered account
live22my What Our Legal Terms Mean for Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Integrity

Account security and data handling are not afterthoughts here — they are part of how we keep your wallet connections and transaction history accurate. Below is a plain summary of the four areas that matter most to your account.

Data Handling

We collect only the data needed to run your account and verify transactions. Your payment details for Touch 'n Go eWallet, Boost and GrabPay are not stored beyond the session verification step.

Cookie Policy

We use session and preference cookies to keep your login state active and remember your device across browser and mobile. You can clear cookies at any time, though this will reset your saved preferences.

Account Security

Login uses a one-time PIN sent to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we will suspend account activity while we investigate.

Retention and Deletion

We retain account records for the period required under applicable law. Once that period expires, data is deleted. To request early deletion or a copy of your data, contact support with your account ID.

POLICY CONTACT PATHS

Reach Us About a Legal or Policy Question

If you have a question about how our terms apply to your account, or if you want to request a change to your personal data, our support team handles policy queries through the channels below. For account-specific matters, have your registered email or mobile number ready so we can locate your record quickly.

Live Chat The fastest path for policy questions. Open live chat from any page on live22my and our team will pull up your account details and address your query directly.
Email Support For written records of a policy dispute or a formal data-access request, email works well. Include your account ID and the specific term or data point you are querying.
Account Help Centre Common policy topics — account closure, data retention, wallet unlinking for Touch 'n Go eWallet or GrabPay — are covered in the Help Centre under your account settings.

Frequently Asked Questions About Our Legal Terms

These are the questions our support team gets most often when account holders want to understand their rights and how our terms work in practice.

These terms apply to any person who opens an account on live22my where local law permits. If your jurisdiction does not allow this type of activity, the terms cannot grant you access rights.

Yes. Contact our support team via live chat or email with your account ID. We will compile your data record and respond within the timeframe required under applicable law.

When your account is closed, we remove the association between your account and your linked wallets — Touch 'n Go eWallet, Boost or GrabPay. Any pending balance is returned through the original payment channel first.

We send a notification to your registered contact when terms change in a material way. Continuing to use the platform after the effective date of the update means you accept the new version.

Raise it through live chat or email, citing the specific term and your account transaction reference. Our team will review the application of the term and respond with a written position.

We keep records for the duration required by applicable law in your region. After that period, your data is deleted. You can request confirmation of your deletion date through our support team.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.